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Software examines call centre English
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London, UK (Techworld): New software from Nexidia can work out how well overseas call centre employees can speak English. Nexidia specialises in phonetics technology for audio and video search that is used for e-discovery in the legal market, in healthcare, financial services, insurance and other industries. The vendor has announced the availability of Nexidia Language Assessor, which tests a person's fluency and pronunciation, and is designed for the recruiting call centre representatives and training existing ones.
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