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Fastlink Deploys Nuance Speech Solutions to create first Arabic call steering deployment
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Massachusetts, USA (Business Wire): Nuance Communications, Inc, (NASDAQ: NUAN) and Globitel, leader for converged telecom solutions, today announced that they have provided Fastlink, the largest telecommunications network operator and services provider in Jordan, with intelligent call routing that efficiently transfers customer calls to the correct call center services. Replacing Fastlink’s former touch-tone system, the new speech-enabled service is more customer friendly and the first of its kind in the Middle East with full Arabic language support.
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