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Speech analytics fastest-growing market
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New York, USA (CRM): Speech analytics is one of the fastest growing market segments in the call center industry. Thanks to major advancements in the algorithms used to interpret speech, these automated systems now enable organizations to mine their recorded calls to learn details about both their customers and their agents.
For more information, please visit:
www.crmbuyer.com/story/Jy8nQrOYOU1Gu3/Call-Center-Speech-Analytics-Beyond-Word-Spotting.xhtml
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