Big Brother</tile> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"> <meta http-equiv="description" content="Big Brother"> <meta http-equiv="keywords" content="Big,Brother"> </head> <body> <table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td width="10" height="39"> </td> <td width="99%" height="39"> <table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td width="16%"><a href="http://inttranews.inttra.net"><img src="http://inttranews.inttra.net/images/inttranews_grey_2.jpg" width="192" height="37" border="0"></a></td> <td width="50%" valign="middle"> <p><font face="Arial, Helvetica, sans-serif" size="2"><b><font color="#CCCCCC" face="Verdana, Arial, Helvetica, sans-serif" size="1">KNOW.<br> HOW.</font></b></font> </p> </td> <td width="34%" align="right" valign="top"><font face="Verdana, Arial, Helvetica, sans-serif" size="1" color="#666666">18-01-2006</font></td> </tr> </table> </td> </tr> <tr> <td width="10"> </td> <td width="99%" > </td> </tr> <tr> <td width="10"> </td> <td width="99%" > <table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td width="100%"><font face="Verdana, Arial, Helvetica, sans-serif" size="2"> <b>Big Brother</b></font> </td> </tr> <tr> <td width="100%"> </td> </tr> <tr> <td width="100%"> <img src="http://inttranews.inttra.net/img_news/img_RJCsQ9rYgtsVCvjxybY4_0.jpg" align="left" vspace="5" hspace="5" ><font face="Verdana, Arial, Helvetica, sans-serif" size="2">Boston, USA (Boston Globe): The call center employee was not the only one listening to an outraged customer: the latter was also speaking to a powerful computer that analyzed his words and his tone of voice. A vocabulary database identified each insult, while an emotion detector sampled his rage. A couple of minutes into the call, the computer came to a decision. If WPS wanted to hang onto this customer, he had better be connected to a supervisor - and fast. <br> <br>For more information, please visit: <br><a href="http://www.boston.com/business/technology/articles/2006/01/16/computer_programs_that_react_to_speech_gain_real_world_use " target="blank">www.boston.com/business/technology/articles/2006/01/16/computer_programs_that_react_to_speech_gain_real_world_use </a> <br></font></td> </tr> </table> </td></tr> </table> <script type="text/javascript"></script> <script type="text/javascript" src="<http://pagead2.googlesyndication.com/pagead/show