Smarter call centre automation for public administrations</tile> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"> <meta http-equiv="description" content="Smarter call centre automation for public administrations"> <meta http-equiv="keywords" content="Smarter,call,centre,automation,for,public,administrations"> </head> <body> <table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td width="10" height="39"> </td> <td width="99%" height="39"> <table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td width="16%"><a href="http://inttranews.inttra.net"><img src="http://inttranews.inttra.net/images/inttranews_grey_2.jpg" width="192" height="37" border="0"></a></td> <td width="50%" valign="middle"> <p><font face="Arial, Helvetica, sans-serif" size="2"><b><font color="#CCCCCC" face="Verdana, Arial, Helvetica, sans-serif" size="1">KNOW.<br> HOW.</font></b></font> </p> </td> <td width="34%" align="right" valign="top"><font face="Verdana, Arial, Helvetica, sans-serif" size="1" color="#666666">09-08-2006</font></td> </tr> </table> </td> </tr> <tr> <td width="10"> </td> <td width="99%" > </td> </tr> <tr> <td width="10"> </td> <td width="99%" > <table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td width="100%"><font face="Verdana, Arial, Helvetica, sans-serif" size="2"> <b>Smarter call centre automation for public administrations</b></font> </td> </tr> <tr> <td width="100%"> </td> </tr> <tr> <td width="100%"> <font face="Verdana, Arial, Helvetica, sans-serif" size="2">Brussels, Belgium (IST Results): Residents of Barcelona, Turin and the Camden district in London will soon be talking to a computer when they call their local council for information or carry out a phone transaction. But instead of receiving scripted responses they will be conversing with a state-of-the-art platform that enables natural dialogue. Developed by the IST-funded HOPS project, the platform uses a variety of technologies to enable people to talk to a computer over the phone as if they are talking with a human call centre worker. <br> <br>For more information, please visit: <br><a href="http://istresults.cordis.lu/index.cfm/section/news/tpl/article/BrowsingType/Features/ID/85305 " target="blank">istresults.cordis.lu/index.cfm/section/news/tpl/article/BrowsingType/Features/ID/85305 </a> <br></font></td> </tr> </table> </td></tr> </table> <script type="text/javascript"></script> <script type="text/javascript" src="<http://pagead2.googlesyndication.com/pagead/show