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TrendMinder speech analytics tool updated
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New York, USA (Communications convergence): CallMiner has launched TrendMiner 5.0, the latest version of the company's web-based speech analytics tool. The software automatically searches recorded calls for specific words and phrases to uncover trends and business intelligence.
CallMiner says that TrendMiner achieves more accurate results than do phonetic-only speech technologies by combining speech algorithms, natural language processing, statistical methods, and pattern matching technologies.
For more information, please visit:
www.cconvergence.com/shared/article/showArticle.jhtml?articleId=160900733
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