Call mining</tile> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"> <meta http-equiv="description" content="Call mining"> <meta http-equiv="keywords" content="Call,mining"> </head> <body> <table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td width="10" height="39"> </td> <td width="99%" height="39"> <table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td width="16%"><a href="http://inttranews.inttra.net"><img src="http://inttranews.inttra.net/images/inttranews_grey_2.jpg" width="192" height="37" border="0"></a></td> <td width="50%" valign="middle"> <p><font face="Arial, Helvetica, sans-serif" size="2"><b><font color="#CCCCCC" face="Verdana, Arial, Helvetica, sans-serif" size="1">KNOW.<br> HOW.</font></b></font> </p> </td> <td width="34%" align="right" valign="top"><font face="Verdana, Arial, Helvetica, sans-serif" size="1" color="#666666">14-04-2005</font></td> </tr> </table> </td> </tr> <tr> <td width="10"> </td> <td width="99%" > </td> </tr> <tr> <td width="10"> </td> <td width="99%" > <table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td width="100%"><font face="Verdana, Arial, Helvetica, sans-serif" size="2"> <b>Call mining</b></font> </td> </tr> <tr> <td width="100%"> </td> </tr> <tr> <td width="100%"> <font face="Verdana, Arial, Helvetica, sans-serif" size="2">Melbourne, Australia (Computerworld): Call-mining technology combines speech recognition, speech analysis and data-mining capabilities to make it easy for companies to find specific information in audio archives and spot service gaps, sales opportunities and emerging customer trends. <br>Call-mining specialists such as CallMiner and Nexidia Inc. and larger speech technology vendors such as ScanSoft and Witness Systems are aiming to change [the market] with technology that does for audio assets what business intelligence software does for structured data. <br> <br>For more information, please visit: <br><a href="http://www.computerworld.com.au/index.php/id;848904251;fp;16;fpid;0 <br>" target="blank">www.computerworld.com.au/index.php/id;848904251;fp;16;fpid;0 <br></a> <br></font></td> </tr> </table> </td></tr> </table> <script type="text/javascript"></script> <script type="text/javascript" src="<http://pagead2.googlesyndication.com/pagead/show