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Language Barriers to Health Services
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New York, USA: A report entitled “Getting in the Door: Language Barriers to Health Services at New York City's Hospitals," by city Controller Bill Thompson comes on the heels of "Condition Critical," a study released Dec. 14 by the Puerto Rican Legal Defense and Education Fund.
The fund's study documented the lack of language access to city hospitals and the exclusion of Latinos from top policy-making positions in the private hospitals.
Thompson's report, based on surveys of 51 city hospitals, found that just getting in the door to see a doctor at many city hospitals is a big struggle for Spanish-speaking New Yorkers. Three out of every four hospitals, the study revealed, failed to communicate with callers who spoke Spanish and who sought information about how to be admitted as a patient, tried to make an appointment or wanted to contact the hospital's billing office.
For more information, please visit:
www.nydailynews.com/boroughs/story/270638p-231763c.html
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