| |
|
UCN delivers speech recognition services to enterprise-level hosted contact centers
|
| |
Utah, USA (/PRNewswire-FirstCall): UCN, Inc., the leading provider of all-in-one, hosted contact handling technology services delivered over the UCN intelligent network, announced today that automatic speech recognition (ASR) capabilities have been integrated into the inContact solution suite. Contact centers that seek to improve their customer experience now have the option of replacing traditional keypad or touchtone interactive menu operations with the most natural form of human interaction – speech.
For more information, please visit:
money.cnn.com/news/newsfeeds/articles/prnewswire/LATH09126072007-1.htm
|
|